- Medicare support & housing limited
About us
Medicare Support and Housing was established to help meet the demands of people who are in need of care in the comfort and safety of their own homes. The provision of support from dedicated and competent Carers, to meet your specific demands became the sole priority of our company. We take time getting to know you and your families, listen to your specific needs and requirements, and thereby tailoring a package to suit your specifications, through our extensively experienced clinical Carers. Our sole priority is to ensure that your independence is maintained as much as possible whilst we support you in the comfort and safety of your home.
Our Vision Statement
At Medicare Support and Housing LTD, we aspire to be the foremost provider of compassionate and exceptional care services in our community. Our commitment is to deliver person-centred care that fosters independence, dignity, and well-being for all our service users. By enhancing the quality of life for individuals and families, we deliver personalised care that upholds dignity and promotes independence and well-being.
We are dedicated to robustly recruiting, equipping, and employing only high-quality, hard-working, professional, honest, and compassionate staff. Placing both staff and service users at the core of our operations, we strive for excellence and innovation. Our aim is to set the standard for care services, ensuring every client receives the support they need with warmth and respect.
Our Mission Statement
We are dedicated to offering compassionate, person-centred care and support services that inspire and empower our service users to live fulfilling lives within a safe and family-friendly environment. Our primary focus is to enhance the quality of life and well-being of our service users through bespoke care services.
At Medicare Support and Housing Ltd, we believe that by investing in the health, happiness, and fulfilment of our employees, we can deliver the highest standard of care to our service users and make a positive impact on their lives. We are committed to creating a nurturing and inclusive work environment where every team member feels valued, respected, and empowered to thrive.
Our culture of excellence, collaboration, and innovation is fostered by our dedicated team of care and support staff. We strive to promote independence, dignity, and comfort for those we serve. Guided by integrity, empathy, and professionalism, we aim to be a trusted partner in care.
Our Core Values
Optimal Health and Well-being: Offer skilled care to enable individuals supported by us to achieve their optimum state of health and well-being.
Professional Excellence: Commit to the highest standards of professionalism and excellence in all our care services.
Respect for All: Treat all individuals supported by us, as well as our team members, with utmost respect.
Dignified Treatment: Always recognize the individual uniqueness of our service users, tailoring care plans accordingly and treating them with dignity and respect.
Support for Independence: Strive to offer support that is ideal for each individual while respecting and encouraging the right to independence for all service users.
Personalised Care: Respect and adapt to the unique needs and preferences of each service user, ensuring personalized and individualized care plans.
Privacy Respect: Respect the individual requirement for privacy at all times.
Confidentiality: Treat all information related to individuals in a confidential manner, safeguarding their privacy and personal data.
Inclusive Environment: Foster an inclusive environment where service users and staff feel valued and supported.
Collaborative Approach: Encourage collaboration among staff and with service users to enhance care delivery and community well-being.
Honesty and Transparency: Conduct all interactions with honesty, transparency, and integrity.
Trustworthiness: Build and maintain trust with service users, their families, and our team through consistent and reliable care services.
Ongoing Development: Commit to continuous improvement in all aspects of care and service delivery.
Feedback Integration: Actively seek and integrate feedback from service users and staff to improve and evolve our services.
Compassionate Care: Provide care with compassion and empathy, understanding and addressing the emotional and physical needs of our service users.
Supportive Environment: Create a supportive environment where service users feel understood and valued.
Our Aims and Objectives
We aim to comply with and exceed all regulatory and statutory requirements and standards, which are achieved through the core objectives identified by the company as follows
- To provide specialist multidisciplinary holistic assessment and management of services users’ needs and risks with comprehensive care planning, key working and specific interventions suited to individual needs, diversity and risks.
- To deliver the highest standard of care and an absolute satisfaction to all our clients. The welfare of our staff and our clients is of paramount consideration and our entire team is committed to meeting this objective.
- To develop a community where anyone needing any type of our services or support will feel safe and confident in the services we provide and above all, express their satisfaction about the overall services received. All our staffs share this belief and are supported to ensure that our mission is reflected in every aspect of the services we provide
- To work autonomously and collaboratively to promote, improve, maintain and restore the health of our clients. We aim to safeguard the privacy and confidentiality of clients and to enable the clients to maintain their personal independence, have informed choices and opportunity to enjoy and contribute to society.
- To ensure right staff skill mixes are available to service users’ needs by investing in staff development to provide a progressive and expert workforce. To value each of our staff equally for their expertise and experience they bring to the team and to provide our staff with a working environment within which effective teamwork, where appropriate, and personal and group development are actively encouraged and supported.
The management is committed to the continual mentored training and development of staff in line with the organisation’s overall aim of improving quality service and efficiency.
Complaints are processed through the appropriate procedure. Our internal recruitment and selection criteria are designed to enable us to satisfy industry standards and regulatory requirements. Our rigorous compliance procedure which includes a face-to-face interview, DBS/CRB check, evidence of relevant training, professional registration and at least 2 satisfactory references means that we can select quality staff for all assignments
Our Carers
We recognise that our Carers are the most important people as they are the ones on the front line to support you and/or your loved ones. They work hand in hand with our founder and the management to ensure that you are happy with the service we deliver.
Organisational Goals
- Deliver High-Quality Care: Consistently provide the highest standard of personalised care to all clients.
- Client Satisfaction: Ensure all clients are completely satisfied with the services received, reflected through positive feedback and high client retention rates.
- Tailored Care Plans: Develop and implement individualised care plans that address each client's unique needs, preferences, and goals.
- Meet and Exceed Standards: Comply with all regulatory and statutory requirements, striving to exceed industry standards.
- Continuous Improvement: Regularly review and update practices and procedures to ensure compliance and implement best practices.
- Build Trust: Foster a community where clients and their families feel safe, respected, and confident in the care provided.
- Community Engagement: Engage with the local community to build relationships, raise awareness, and contribute to community well-being.
- Client Feedback: Actively seek and incorporate client and community feedback to improve services.
- Comprehensive Assessments: Conduct thorough multidisciplinary assessments to understand clients' needs and risks.
- Collaborative Care: Work collaboratively with healthcare professionals and other service providers to deliver holistic care.
- Specialist Interventions: Provide specialized interventions tailored to individual client needs and conditions.
- Invest in Training: Invest in ongoing staff training and professional development to maintain a skilled and knowledgeable workforce.
- Supportive Work Environment: Create a positive and supportive working environment that encourages teamwork and professional growth.
- Recognition and Valuation: Recognise and value each staff member's expertise and contribution to the team.
- Embrace Technology: Integrate the latest technology to enhance care delivery, improve efficiency, and support staff in their roles.
- Innovative Practices: Implement innovative practices and solutions to continuously improve service quality and client outcomes.
- Sustainable Growth: Achieve sustainable growth by expanding services, increasing client base, and maintaining financial health.
- Resource Management: Manage resources efficiently to ensure the continued provision of high-quality care.
- Strategic Planning: Develop and execute strategic plans to guide the company's growth and development.
- Promote Health: Encourage and support clients in maintaining and improving their health and well-being.
- Foster Independence: Enable clients to maintain their independence and make informed choices about their care.
- Social Engagement: Provide opportunities for clients to engage socially and contribute to their communities.
- Safeguard Privacy: Ensure the privacy and confidentiality of all client information.
- Ethical Practices: Adhere to ethical standards in all aspects of care and service delivery.
- Flexibility: Be responsive to the changing needs and preferences of clients.
- Adaptability: Adapt services quickly and effectively to meet emerging challenges and opportunities in the home care industry.
Our Business Values
- Industry Standards: Commit to adopting and implementing best practices in all aspects of our service delivery.
- Quality Assurance: Regularly review and update our practices to ensure we meet and exceed industry standards.
- High Standards: Strive for continuous improvement to maintain high standards of service for our clients.
- Innovation: Encourage innovation and embrace new methods and technologies to enhance our services.
- Professional Development: Invest in ongoing training and professional development for all staff members.
- Skill Enhancement: Ensure that our team is equipped with the latest knowledge and skills to provide excellent care.
- Safety First: Prioritize the safety and well-being of both our employees and clients in all our operations.
- Health and Safety Standards: Maintain and enforce strict health and safety standards to create a secure working environment.
- Non-Discrimination: Provide equal opportunities for all staff members, regardless of race, gender, or other personal characteristics.
- Inclusive Workplace: Foster an inclusive workplace culture where diversity is valued and respected.
- Personalised Services: Tailor our services to meet the unique needs and preferences of each client.
- Client Satisfaction: Focus on achieving high levels of client satisfaction through responsive and compassionate care.
- Integrity: Conduct all business activities with integrity and transparency.
Ethical Standards: Uphold the highest ethical standards in every aspect of our operations
- Responsibility: Take responsibility for our actions and decisions, ensuring accountability at all levels of the organization.
- Transparency: Maintain open and transparent communication with clients, staff, and stakeholders.
- Team Collaboration: Promote a culture of collaboration and teamwork among our staff.
- Shared Goals: Work together towards shared goals to achieve the best outcomes for our clients and the organization.
- Local Involvement: Engage with the local community to build strong relationships and contribute to community well-being.
- Social Responsibility: Act as a responsible corporate citizen, supporting initiatives that benefit the wider community.
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